Archive for April 2017

Accountability has become somewhat of a buzz word in the business world. Business people talk about holding teams accountable for their work. On the other end of the spectrum, we hold individuals accountable for their individual behavior if it violates current society norms. All of this accountable can be confusing to the individual small business owner. Accountability can be a powerful tool if it is defined and used in a productive manner. A business owner…

Well, are you? All of us in business consider our customers one of the most important assets to our business. There is no arguing with the fact no customers means no business. More on point perhaps is what is the effect if we lose what we define as good customers. Those are the ones that spend the most with us and do so more frequently. My first question is, “do you know who these customers…